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A
Member of the Association of Cycle Traders
Customer Charter
- To assist every customer in the selection
of a cycle or accessories to suit his
or her individual needs and budget.
- To ensure all cycles are sold fully
assembled safe and roadworthy and conforming
to all legal requirements and International
Standards.
- To operate a fully equipped workshop,
employing skilled mechanics able to
maintain the cycles sold on the premises.
- To try to ensure that all products
sold have a reliable and comprehensive
back-up service from supplier or manufacturer.
- To keep adequate stocks of spares
and accessories to enable customers
to maintain their own cycles if they
wish to do so.
- To listen sympathetically to any
customer complaint and endeavour to
resolve it fairly and equitably.
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